We want your office experience to be a positive one. Below you will find our office policies. Please read each one carefully. We hope this information will be helpful to you when accessing our office and making decisions about your health.
Appointments
Office visits are scheduled by appointment only. We strive to see our patients as close to their appointment times as possible. As you know, deliveries and emergencies do arise and can cause an increase in waiting time. We will make every effort to keep you informed and up to date in that case. In case of delay, you will be offered to either wait for the doctor or reschedule.
Telephone Calls
- We ask that you make all non-emergency calls and prescription refills during our regular office hours when your patient chart is readily available. We will return your call as quickly as possible. Prescription refills will not be completed after normal hours. Calls made after 4:00 pm might not be returned until the next business day.
- Patients that call after office hours can either leave a message for a return call the next business day, or if it is an urgent matter immediately go to the Emergency Room. In case of a life-threatening situation, call 911.
Appointment Arrival 
New patients should arrive 15 minutes before scheduled appointment to complete forms. Established patients should arrive 10 minutes beforehand. Please call the office if you need to cancel the appointment or are running late for any reason. Failure to call in advance of 48 hours before your appointment time will result in a no show. No show will be subject to a pentalty of 50 dollars.
Financial
All office visits are payable at time of service unless prior arrangements have been made with business office. We accept most major insurances, however, please note, we do NOT accept the following: Medicaid, Medicare, Molina, Amerigroup, Superior Health, CHIP Perinate, Parkland, Marketplace or BCBS / HMO Plan. Payments accepted are cash, check, debit card and most major credit cards. Please contact billing office for any financial questions or concerns. For more information on Financial Policy, see Financial Policy Form.
Medical Records
- All medical record requests require written release of information. The Texas State Board of Medical Examiners allows 2 weeks for the processing of all medical records. The fee is $25.00 for the first 20 pages and $0.15 for each additional page plus the cost of postage as set forth by the Texas State Board of Medical Examiners.
- Paperwork and forms requiring the physician’s signature will be a charge of 25 dollars which will need to be paid in cash or check. This paperwork must be discussed with the doctor and all essential information which needs to be on the form must be provided.
Physician Services
Completing and submitting health questionnaire, insurance information, or other preliminary documentation does not create the physician-patient relationship. One is not considered a patient merely by making an appointment. An individual is accepted as a patient of this practice after the physician has reviewed preliminary materials and has conducted an in-office history and physical exam.
